Handle & monitor webhook deliveries

Once a webhook endpoint is setup you will have access to the delivery overview page. Here you can:

• See historic deliveries
• Review payload sent
• Trigger redelivery in case of failure

Now, let’s integrate our endpoint route to validate, parse & handle incoming webhooks.

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Validate & parse webhooks

You now need to setup a route handler for the endpoint registered on Polar to receive, validate and parse webhooks before handling them according to your needs.

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Using our SDKs

Our TypeScript & Python SDKs come with a built-in helper function to easily validate and parse the webhook event - see full examples below.

Both examples above expect an environment variable named POLAR_WEBHOOK_SECRET to be set to the secret you configured during the endpoint setup.

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Custom validation

We follow the Standard Webhooks standard which offers many libraries across languages to easily validate signatures. Or you can follow their specification in case you want to roll your own.

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Failure Handling

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Delivery Retries

If we hit an error while trying to reach your endpoint, whether it is a temporary network error or a bug, we’ll retry to send the event up to 10 times with an exponential backoff.

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Delivery Timeouts

We timeout our requests to your endpoint after 20 seconds. Triggering a retry attempt after a delay as explained above. However, we strongly recommend you optimize your endpoint route to be fast. A best practice is for your webhook handler to queue a background worker task to handle the payload asynchronously.

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Troubleshooting

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Not receiving webhooks

Seeing deliveries on Polar, but not receiving them on your end? Below are some common techniques to resolve the issue depending on the reported error status.

General

Start ngrok or similar

Make sure you have started ngrok or whatever tunneling service you’re using during local development.

Add excessive logging

E.g console.log('webhook.handler_called'), console.log('webhook.validate_signature'), console.log('webhook.signature_validated') etc.

So you can easily confirm if the handler is called and how far it gets before any issues arise.

HTTP 404

• Try curl -vvv -X POST <copy-paste-endpoint-url> in your terminal to confirm the route exists and see any issues along the way
• Try adding trailing / to the URL on Polar. Often /foo is resolved to /foo/ by frameworks.

HTTP 403

• Using middleware for authorization? Make sure to exclude the webhook route from it since it needs to be publicly accessible
• Using Cloudflare? Check the firewall logs to verify if they are blocking our requests and setup a custom WAF rule to accept incoming requests from Polar.

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Invalid signature exceptions

Rolling your own webhook validation logic? Make sure to base64 encode the secret you configured on Polar in your code before generating the signature to validate against.