Learn how to sync customer and payment data from Polar to Fernand.
Fernand is a modern customer support tool designed for SaaS — it’s fast, calm, and built to reduce the anxiety of answering support requests.
After connecting your Polar account to Fernand, you’ll be able to see customer payment information and product access details directly within each customer conversation.
This enables you to:
That’s it! You’ll now see Polar customer info directly in Fernand’s conversation list and sidebar.
Once Polar is connected, you can create automation rules in Fernand based on Polar data.
Let’s walk through a basic example: auto-replying to all customers on your Pro
plan.
Create a new rule
Add rule
and give it a descriptive name.Select a trigger
This ensures the rule runs on each new customer message.
Select a condition
Now add a condition based on Polar data. For example:
Contact is a customer...
Contact has paid plan...
You can target specific plans (e.g. Pro
, Business
) or specific products to personalize support or automate prioritization.
Select an action
Now define what happens when the rule matches. For example:
priority
or paid
If you ever want to disconnect Polar from your Fernand workspace:
Go to the Integrations page.
Click Disconnect next to Polar.
Deleting your organization on Fernand will also remove the Polar integration automatically.